Terms & Conditions

Information in accordance with legislation 34/2002 July 11th (Art. 9 and 10)

Proprietor: Montevino SL
Address: Calle Guacimara 101, 35120 Arguineguin, Las Palmas, Spain
Contact: info@maspalomaspride.com
The domain www.maspalomaspride.com is owned by Montevino SL

Registred in Registro Mercantil de Las Palmas  with the fiscal identification number CIF: B-35569482

Intellectual Property Policy

Montevino SL cannot assume liability for incorrect, inappropriate or unlawful use of the information appearing on webpage www.maspalomaspride.com. Within the limits established by law, Montevino SL assumes no liability for the lack of veracity, integrity, updating and accuracy of the data or information contained in their Internet sites.

Web pages from www.maspalomaspride.com can contain links to other third party sites that Montevino SL is unable to control. Therefore, Montevinol SL cannot assume responsibility for the content that may appear on these pages. The text, images, sounds, animations, software and other content included in www.maspalomaspride.com are property of Montevino SL or its owners. Any transmission, distribution, transfer, reproduction, storage or total public total or partial communication, must have the express consent of Montevino SL.

Intellectual property rights (Organic Law 15/1999 December 13th)

To have access to some www.maspalomaspride.com services offered through the website you must provide some of your personal information. In compliance with the provisions of Law 15/1999, from December 13th, Intellectual property rights, to inform you by filling out the forms, your personal data will be incorporated and treated in a file, duly registered as the property of Montevino SL to provide services (duly described) and to inform you about any business information from Montevino SL or its sponsors when considerate for your interest. In any case, your data will be transferred to third parties other than those indicated. You may exercise the rights of access, rectification, cancellation and opposition of your personal data writing to info@progay.es.

Terms and Conditions – Internet Sales

These terms and conditions apply to each ticket purchased through the maspalomaspride.com website by you, the purchaser (referred to as “you” or “your”) from us, Montevino SL a company registered in Spain under company number B35569482 and having its registered office at Calle Guacimara in Mogán (The “Maspalomas Pride”, “we” or “us”) for Maspalomas Pride (“Pride”).

Placing and Cancelling Orders

Before your personal information is processed, you will be asked to confirm that the details you have entered about yourself and your ticket requirements are correct. If any of these details are incorrect you can correct them by clicking on the ‘Back’ icon and returning to the order form page. Once confirmed by you, Maspalomas Pride will accept no responsibility for, or offer any refunds for, loss arising as a result of any incorrect information provided by you at the time of ordering your ticket(s), unless this is due to our error.

If tickets ordered by you become unavailable for any reason then you will be informed of this by Maspalomas Pride. Maspalomas Pride reserves the right to complete the transaction by issuing part of the total order, or to cancel it completely. In either event, you will be refunded for any tickets ordered but not received and this will be the only liability that we have to you.

No exchange of tickets will be made under any circumstances and tickets are not transferable.
Tickets can only be refunded if the event does not take place.
The resale of tickets is prohibited. Maspalomas Pride reserves the right to cancel any tickets that have been resold.
Maspalomas Pride and/or its collaborating venue owners reserve the right without refund or compensation to refuse admission to any persons whose conduct is disorderly or unbecoming.
Maspalomas Pride may add, withdraw or substitute artistes and/or vary advertised programmes, event times and audience capacity without prior notice.
Maspalomas Pride may use the ticket holder’s image or likeness in any live or recorded video display, photograph or picture
Maspalomas Pride may postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond his reasonable control.
By transacting on our website, purchaser certifies that purchaser is at least 18 years of age and understands and accepts these conditions of use.


Prices quoted are in Euros and are inclusive of applicable IGIC.

Our liability to you

If we are in breach of the arrangements under these terms and conditions, we will not be responsible for any losses that you suffer as a result, unless the losses are a foreseeable consequence of the breach. Loss or damage is foreseeable if either it is obvious that it will happen or where they could be contemplated by you and us at the time you purchased your tickets.
Maspalomas Pride will not be responsible for paying any compensation to you for any loss or damage to property incurred at Pride, unless the loss or damage was suffered as a result of our negligence or other breach of duty.

Your Safety

Whilst Maspalomas Pride is committed to ensuring that proper safety precautions are in place to try to prevent injury to spectators, you acknowledge the risk of injury whilst attending Pride, despite such precautions being taken, and you agree that you are assuming all risk and danger arising from your attendance at the event. Maspalomas Pride will not be responsible for paying any compensation to you for any injury, loss or damage suffered by you unless this injury, loss or damage was suffered as a result of our negligence or other breach of duty.

Use of Tickets

To access to the selected event or events just print the tickets or show them on your mobile phone with a  valid and legal ID or passport. Maspalomas Pride will not be responsible for falsifications or advance tickets distributed by unofficial channels.

A ticket shall become void and you shall have no right to attend Maspalomas Pride ticketed events nor be entitled to a refund or any compensation where in the reasonable opinion of Maspalomas Pride your ticket:

is to be or has been used in an unauthorised manner as a prize or in any other manner in a lottery or competition or for any other promotional, advertising or commercial purpose not specifically authorised by Maspalomas Pride in writing;
is to be or has been sold, donated, transferred or in any way disposed of to any person/entity for the purpose of commercial gain or is to be or has been sold at a higher price than its face value;
has been purchased or obtained from a person/entity who is not an authorised agent;
is advertised for sale or transfer; or
has been purchased in conjunction with any other goods or services, e.g. hospitality package or travel, which have not been authorised by Maspalomas Pride.

Attendance at Maspalomas Pride

Where you, through your negligence or intentional or reckless act, cause damage or loss to Maspalomas Pride or to any property at Pride (including, without limitation, the course or any equipment or facilities), you will be responsible for compensating the person who has suffered the loss or damage.

Maspalomas Pride may use photos and videos made at the Maspalomas Pride events (such as live shows at the main stage area, pool parties, boat excursions and other events) for promotional purposes. When visiting these Maspalomas Pride events you accept that Maspalomas Pride can use these images without being able to claim any rights or compensation.
Your ticket will be at risk of being surrendered to Maspalomas Pride (and you may be removed from, or refused access to, the course) if, in the opinion of Maspalomas Pride (who shall at all times act reasonably in the exercise of their discretion), your behaviour is, or could be considered to be dangerous, offensive, a nuisance or annoyance to other spectators and/or security personnel.

General Ticketing Conditions


You may not transfer any of your rights under these terms and conditions. If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect. The personal data provided by you will be used to fulfil your order and will be held by us in accordance with our Privacy Policy. As set out in our Privacy Policy, we will also retain your details for the purposes of notifying you about future ticket sales and other events, initiatives, products and services that we feel may interest you, such as merchandise and accommodation. We will not share your details with any third party without your prior consent. If you do not want your personal data to be retained for these purposes, please notify us. The contract between us shall be governed by the law of Spain and any dispute arising under this contract shall be referred to the relevant courts having authority.

Prohibited items at Maspalomas Pride Main Stage area and external events
Strictly no illegal substances are permitted within the event. There is a strict ZERO tolerance drugs policy. It is against the law to smoke in enclosed spaces.

Maspalomas Pride reserve the right to refuse admission and confiscate any item which may not be suitable at the event as well as a danger to others or the venue when entering. See the prohibited items list below. There may be exceptions offered for our accessibility customers which will be communicated separately. Maspalomas Pride reserves the right to prohibit any item or goods within our venues, including, but not limited to:

– Items which are or may be illegal
– Weapons
– Horns and loudhailers
– Whistles
– Drums
– Fireworks, flares
– Flagpoles, sticks
– Large umbrellas
– Glass
– Perfume bottles and aerosols canisters
– Spray paint, graffiti pens
– Drugs including New Psychoactive Substance (NPS) including Nitrous Oxide (Laughing Gas)
– Food and drinks
– Folding chairs, stools and tables
– Selfie sticks
– Luggage and bags unless made from see-through material
– Laser pens
– Candles and lanterns
– High-vis bibs, jackets or vests
– Any other articles which may be a danger to the public or cause nuisance


This privacy policy applies to information collected through our website, tele sales and authorised outlets and forms part of our General Terms and Conditions.

What information do we collect?

We collect information from you when you register on our side or fill out a form
When ordering or registering on out site, as appropriate, you may be asked to enter your name or e-mail address. You may however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we received from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other  than for the express purpose of delivering the purchased product or service requested by the customer.
To send periodic emails
The email address you provide for order processing, maybe used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe for receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
To administer a contest, promotion, survey or other site feature


Any unmanned aircraft/drone, or radio controls of any size or type, will not be allowed into the event areas as a condition of the ticket sale agreement. This is also the policy to any event area where no ticket is required by the public to attend such as queuing areas. If such a device, or controls for such a device, are found then the organisers reserve the right to refuse entry and if necessary pass details to the police.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conduction our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies, we therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Complaints and feedback

If you wish to send a complaint or feedback, please email info@progay.es and quote your booking reference number. We will aim to respond to complaints within 28 days, with a further 28-day extension added if a more in-depth investigation is required. The deadline for complaints received regarding Maspalomas Pride is 30th November each year following the event.

Maspalomas Pride Festival is managed by Montevino whose registered offices are Calle Guacimara 101, 35120, Arguineguin, Las Palmas, Spain.

Last updated: Thursday 30 November 2023 at 09:42hrs.

Your consent
By using our site and visiting Maspalomas Pride events, you consent to our terms and conditions.